I have a fault
Request a diagnostic visit. Fault assessment and repairs are separate from preventive maintenance.
Ask about a fault ↗Heat pumps and underfloor heating · Málaga
We look after your system.
And keep a record.
One or two services a year, recorded measurements and follow-up for your equipment. Choose the maintenance you need, with a clear scope from the start.
Reports and measurementsScheduled servicingReduced fault visit rates with a contract
Heat pump maintenance from €240/year, VAT included. We confirm your equipment, postcode and final price before you commit.
SERVICING · FAULTS01The same Red Málaga team
02Your maintenance, documented
03Price and scope before you agree
CHOOSE YOUR NEXT STEP
A fault, a service or annual maintenance?
Start with what you need today. We will confirm the equipment, location and scope before arranging the service.
I want a one-off service
A preventive visit with checks and a report, without an annual maintenance contract.
View one-off services ↓I am looking for an annual plan
One or two preventive services a year, follow-up and reduced rates for fault visits and repair labour.
Compare plans ↓YOUR SYSTEM, YOUR PLAN
One service a year.
Or two, if your system needs them.
For air source heat pumps, water-based underfloor heating or both. Checks are tailored to the equipment and its use; frequency is confirmed according to the manufacturer and the system's needs.
Confort 1 · Annual prevention
One complete service
To organise preventive maintenance for your system throughout the year.
- One preventive visit based on your equipment and usage.
- System identification and agreed checks.
- Routine cleaning of included, accessible components.
- Recorded measurements, a report and outstanding items.
- Planning the next service.
Confort 2 · Seasonal follow-up
Two complete services
For systems that need follow-up at different times of the year.
- Two preventive visits with the same standard scope.
- Checks suited to the season and usage.
- Comparison with previous measurements.
- Review of settings and outstanding observations.
- The second visit is preventive; it does not include fault repairs.
Calculate your plan
Heat pump + water-based underfloor heating
Confort 1 · 1 preventive visit per year
29 €/month
€348 total per year · VAT included
12 payments of €29 over the annual contract.
Request this planSubject to technical and service area confirmation. No automatic enrolment or payment.
Annual contract. Monthly or six-monthly payments spread the same annual total; this is not a service you can cancel each month. Before accepting, you will receive the applicable term, scope, renewal, cancellation, withdrawal and payment conditions. Submitting the form does not create a contract.
View all prices · 21% VAT included
| System | Visits/year | Monthly · 12 payments | Six-monthly · 2 payments | Annual total |
|---|---|---|---|---|
| Air source heat pumps | 1 | 20 € | 120 € | 240 € |
| Air source heat pumps | 2 | 32.5 € | 195 € | 390 € |
| Water-based underfloor heating | 1 | 15 € | 90 € | 180 € |
| Water-based underfloor heating | 2 | 25 € | 150 € | 300 € |
| Heat pump + water-based underfloor heating | 1 | 29 € | 174 € | 348 € |
| Heat pump + water-based underfloor heating | 2 | 45 € | 270 € | 540 € |
Heat pumps: one-off service or Confort 1 plan
€219 for a one-off service or €240 per year for the one-visit plan: a €21 difference in the total price. Both prices include 21% VAT and apply only to air source heat pumps within the standard scope.
The one-off service does not require an annual contract. The plan adds the follow-up and contract benefits described on this page, but does not include fault repairs. It can be paid in 12 instalments of €20; the commitment remains annual. Compatibility and service coverage are confirmed before you agree.
The standard scope
Only the systems you contract are included. Heat pumps: one heat pump up to 12 kW and one domestic hot water cylinder up to 300 litres. Water-based underfloor heating: one manifold and up to eight accessible circuits. The combined plan covers both.
Additional equipment, cascade systems, multiple cylinders, fan coils, electric underfloor heating, communal or larger installations need a separate quote.
Location matters too
We check your town and postcode to confirm coverage and travel. The base price includes travel within the confirmed service area; any supplement is explained before you agree.
Plans include priority scheduling and reduced rates for fault visits and labour, subject to availability. They do not include continuous assistance or a guaranteed arrival time.
Maintenance is preventive. Faults are quoted separately. It does not include fault diagnosis visits, repairs, parts, refrigerant or other replacement fluids. Chemical cleaning, full system flushing, deep descaling, major balancing, exceptional dismantling, work at height, building work and correction of pre-existing defects are also quoted separately. Contract discounts apply to visits and labour; no discount on parts or refrigerant is promised. Servicing does not replace any statutory inspections that may apply.
ALSO AVAILABLE WITHOUT A CONTRACT
A visit when you need it.
A one-off service does not require an annual plan. We confirm compatibility, the standard scope, location and full price before arranging it.
Air source heat pumps
219 €
VAT included · one serviceHeat pump and domestic hot water within the standard scope. Checks and a visit report.
Request a service ↗Water-based underfloor heating
159 €
VAT included · one serviceOne manifold and up to eight accessible circuits. Control checks, inspections and a report.
Request a service ↗Heat pump + water-based underfloor heating
299 €
VAT included · one serviceA combined service of the heat pump and water-based underfloor heating within the standard scope.
Request a service ↗Base prices include 21% VAT for one preventive service and its report. Only the contracted systems are checked. Faults, repairs and the exceptional work described above are excluded.
IF YOUR EQUIPMENT HAS A FAULT
Diagnosis first. Repairs quoted separately.
The visit includes travel within the confirmed area and up to 60 minutes of diagnosis. It does not guarantee a repair or include parts. You will know the proposed work and price before repairs begin.
| Visit or additional work | Without a contract | With an active contract |
|---|---|---|
| Scheduled standard visit | 179 € | 129 € |
| Urgent visit · only with a confirmed slot | 249 € | 179 € |
| Authorised additional labour | €85/hour | €65/hour |
21% VAT included. Additional labour is billed in 30-minute increments: €42.50 without a contract or €32.50 with an active contract, without charging again for time already included. There is no 24/7 call-out service. An urgent visit requires a confirmed slot and acceptance of the full price; repair times depend on the diagnosis and parts.
THE VALUE OF FOLLOW-UP
Your system has a history.
Keep it in one place.
Maintenance helps us understand your system and compare findings between visits. Once your contract is set up, we will prepare your record and provide access to the client area.
Open the client area (Spanish) ↗Access is provided when the service is confirmed. Measurements taken during visits are not continuous monitoring or remote supervision.
Equipment and the correct manual
Make and model identification. We add the corresponding manual once verified, when available.
Previous reports and measurements
Work completed, readings with their units, observations and outstanding items. A useful reference for the next visit.
Next service and documentation
The maintenance forecast, the appointment once confirmed and service documents, with a clear distinction between a planned date and a confirmed booking.
HOW WE GET STARTED
First, we check.
Then you decide.
Choose and get in touch
A plan, a one-off service or a fault. Include your town, postcode, equipment make and model.
We assess your system
We confirm compatibility, size, scope, service area and availability. We ask for any missing information.
You receive the proposal
You know the final price, tasks and conditions before accepting. The initial enquiry does not result in a charge.
We arrange the service
After acceptance, we confirm the visit and organise your record and the agreed follow-up.
BEFORE WE BEGIN
What you need to know.
If your installation needs a different scope, we will prepare a tailored proposal.
GuidesAre faults included in the plan?
No. Plans cover the agreed preventive services. Contract holders receive reduced rates for fault visits and labour; repairs, parts, refrigerant and exceptional work are quoted separately.
Can I cancel monthly payments each month?
The contract term is one year. Twelve monthly instalments or two six-monthly payments spread the annual total. Before accepting, you will receive the applicable term, renewal, cancellation and withdrawal conditions.
Can you service my equipment at my postcode?
Send us the make, model, town and postcode. We will confirm compatibility and coverage; any additional work or travel supplement will be explained before you agree.
One or two services a year?
It depends on the equipment, manufacturer, usage and required checks. One visit often makes sense for heating-only water-based underfloor systems; intensive use or cooling may justify additional follow-up. The final frequency is confirmed for your installation.
Do I pay when I submit the enquiry?
No. This form sends your enquiry for assessment. We first confirm the scope, availability, final price and conditions; it does not activate a contract or charge for a visit.
LET'S TAKE THE NEXT STEP
Your equipment, your location and the next step.
Include your town, postcode, make and model. We will confirm the scope and final price before you accept a service. Sending this enquiry does not create a contract or take payment.
661 08 44 27 info@redmalaga.comChat on WhatsApp ↗Málaga · Benalmádena · Costa del Sol