GUIDES · Heat pump maintenance

Understand your installation and look after it.

Practical guides to observing your equipment, preparing a service visit and explaining a problem to a technician.

Faults and problems · 4 min

Signs that your heat pump needs checking

A change from normal operation deserves attention. We help you organise the symptoms without attempting to repair the equipment yourself.

Maintenance · 4 min

Make, model, symptoms and access: a little preparation helps make the visit more useful and define the work required.

Use and care · 4 min

Everyday care begins at the display and around the installation. Understand where a user's check should stop.

Maintenance · 4 min

The unit's age does not tell the whole story. The system's condition, use and inspections help establish what it needs.

Faults and problems · 4 min

When it occurs, where you hear it and what has changed: three details that help more than guessing which component is responsible.

Comfort · 4 min

Distinguishing a general problem from a localised one helps the system to be assessed methodically and avoids arbitrary setting changes.

Energy use · 4 min

A higher bill does not, on its own, explain what has happened. Start by comparing periods, energy consumed and changes in use.

Hot water · 4 min

Distinguish waiting at the tap, a cylinder that needs to reheat and a persistent change in hot water performance.

Use and care · 4 min

Absence mode, heating switched off and equipment without power are different situations. Prepare the appropriate option for your installation.

Faults and problems · 4 min

Defrosting is part of heat pump operation. Learn to observe it without assuming that every drip is a leak.